Terms of sale
TERMS AND CONDITIONS OF SALE
MAISON MONSIEUR ARSÈNE
Version dated November 11, 2026
Article 1 — Seller Information
These Terms and Conditions of Sale (“Terms”) are issued by:
ARSENE BY LAURENT, a French single-shareholder simplified joint-stock company (Société par Actions Simplifiée Unipersonnelle — SASU), trading as Maison Monsieur Arsène.
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Registered office: 48 rue Labat, 75018 Paris, France
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Company registration number (SIREN): 837 752 492
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Registered with the Paris Trade and Companies Register (RCS Paris)
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Website: https://monsieurarsene.com
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Email: contact@monsieurarsene.com
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Telephone: +33 6 16 67 63 63
Perfume creation workshop and returns address:
38 rue de Babylone, 75007 Paris, France.
ARSENE BY LAURENT is referred to in these Terms as “Maison Monsieur Arsène”, “the Company” or “the Seller”.
Article 2 — Purpose and Scope
These Terms govern the sale of products and the booking of services concluded directly between Maison Monsieur Arsène and individual consumers.
They apply in particular to:
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Perfumes, cosmetics and accessories;
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Perfume creation workshops;
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Bespoke fragrance creations and reorders;
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Gift cards;
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Other products and services offered on the website.
Services provided to business customers, including corporate workshops and bespoke scent branding, are subject to separate contractual arrangements.
Bookings made through third-party platforms, including GetYourGuide, Viator and Airbnb Experiences, are subject to the commercial terms of the relevant platform, without prejudice to any mandatory consumer rights.
Article 3 — Pre-Contractual Information and Acceptance
Before placing an order, customers may review the essential characteristics of the products or services, their prices, any additional charges, delivery or performance conditions, and their applicable rights.
Customers may review their order and correct any errors before confirming their purchase.
Final confirmation of an order entails an obligation to pay, which is clearly indicated during checkout.
Customers accept these Terms in accordance with the procedures provided during the ordering process.
The applicable Terms are those communicated to the customer at the time the contract is concluded. Subsequent amendments do not apply retroactively to orders already placed.
Confirmation of the contract is provided on a durable medium in accordance with applicable legal requirements.
Article 4 — Products and Services
Maison Monsieur Arsène offers perfumes, cosmetic products, accessories and perfume creation experiences.
The essential characteristics of each product or service are described on the relevant product or booking page.
Photographs and illustrations are provided to present the products. Minor differences in appearance, particularly those resulting from screen colour settings, do not alter the contractually agreed characteristics.
Products and services are offered subject to stock availability, workshop capacity and the technical possibilities communicated to customers.
Article 5 — Prices
Prices are displayed in euros and include all applicable taxes (VAT included), unless otherwise stated.
Additional charges, including delivery fees, are disclosed before the order is confirmed.
Workshop prices are not fixed in these Terms. The applicable price is the price displayed at the time of booking and accepted by the customer.
Maison Monsieur Arsène reserves the right to change its prices for future orders. Orders and bookings already confirmed remain subject to the prices agreed at the time of purchase.
Discounts and promotional offers are subject to the conditions communicated when they are advertised.
For international deliveries, information concerning any customs duties, import taxes and related charges is provided in accordance with applicable regulations.
Article 6 — Orders and Availability
Standard products are offered for sale subject to stock availability.
Maison Monsieur Arsène does not accept pre-orders for standard products that are out of stock.
Personalised fragrance reorders manufactured upon request are considered made-to-order purchases.
If a product unexpectedly becomes unavailable after an order has been placed, Maison Monsieur Arsène will inform the customer and, where possible, offer an alternative solution.
Customers remain free to decline the proposed alternative and retain their statutory rights concerning performance of the contract, termination and reimbursement.
An order confirmation is sent by email.
Article 7 — Payment
Full payment is required when placing an order or booking, unless otherwise specified before the contract is concluded.
Available payment methods are displayed during checkout.
Card payments are processed in particular through Shopify Payments. Apple Pay and Google Pay may also be available.
Payment information is processed by specialised payment service providers.
Maison Monsieur Arsène does not store complete payment card numbers.
If payment authorisation is declined, the order cannot be completed.
Article 8 — Delivery
Maison Monsieur Arsène offers delivery within France, the European Union and selected countries outside the European Union.
Available delivery destinations are indicated during checkout.
The shipment of alcohol-based perfumes may be subject to regulatory restrictions or carrier limitations.
Delivery charges depend in particular on the destination, parcel weight and shipping method.
Complimentary delivery may occasionally be offered under specific promotional conditions.
For products available in stock, order preparation generally takes an indicative period of two to three business days.
Personalised products may require additional manufacturing time.
The applicable delivery date or timeframe is communicated to the customer before the contract is concluded.
Where no delivery timeframe has been agreed, the relevant statutory delivery provisions apply.
Article 9 — Shipping and Delivery Issues
Where shipping is arranged by Maison Monsieur Arsène, the risk of loss or damage passes to the consumer in accordance with applicable law, particularly when the consumer takes physical possession of the goods.
In the event of a lost, damaged, incomplete or non-conforming delivery, customers may contact:
Customers are invited to provide their order number and a description of the issue.
Photographs may be supplied where available but are not a mandatory condition for exercising statutory rights.
No contractual notification deadline limits the consumer's statutory guarantees.
Article 10 — Statutory Right of Withdrawal for Products
For distance sales contracts to which the statutory right of withdrawal applies, consumers have fourteen days to withdraw from the contract without giving any reason.
For sales of goods, the withdrawal period generally begins when the goods are received, in accordance with applicable law.
Withdrawal may be exercised:
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By email to contact@monsieurarsene.com;
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By any other unequivocal statement;
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Using the model withdrawal form attached to these Terms;
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Through the online withdrawal function made available on the website for eligible contracts.
Use of the model withdrawal form is not mandatory.
Consumers must return the goods within the statutory period following notification of their decision to withdraw, to:
Maison Monsieur Arsène — Returns Department
38 rue de Babylone
75007 Paris, France.
The direct cost of returning goods following an ordinary withdrawal is borne by the consumer, provided this information was properly disclosed before purchase and unless otherwise required by law.
Consumers may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Article 11 — Exceptions to the Right of Withdrawal
Under Article L.221-28 of the French Consumer Code, certain categories of contracts are excluded from the statutory right of withdrawal where the relevant legal conditions are met.
These exceptions include, in particular:
Clearly personalised goods: goods manufactured according to the consumer's individual specifications.
Certain unsealed goods: goods unsealed after delivery that cannot be returned for reasons of hygiene or health protection.
Certain leisure activities on a specified date: services falling within the statutory exception for leisure activities to be provided on a specific date or during a specified period.
Whether an exception applies depends on the nature of the contract and cannot be determined solely by its commercial description.
Opening a perfume or cosmetic product does not automatically result in the loss of the right of withdrawal.
Any applicable exception is communicated to the customer before the contract is concluded.
These exceptions do not affect statutory guarantees.
Article 12 — Refunds Following Withdrawal
Where the right of withdrawal is validly exercised, Maison Monsieur Arsène refunds the amounts due within the time limits and under the conditions prescribed by law.
Refunds are generally made no later than fourteen days after notification of the withdrawal decision.
For sales of goods, reimbursement may be withheld until the goods have been recovered or evidence of their return has been provided, in accordance with the law.
Standard outbound delivery charges are refunded where legally required.
Additional charges resulting from the customer's express choice of a more expensive delivery method may be excluded from reimbursement.
Refunds are made using the original payment method unless the consumer expressly agrees to another method that does not result in additional charges.
Article 13 — Statutory Guarantees
Products sold by Maison Monsieur Arsène benefit from the statutory guarantees provided by applicable law.
Statutory Guarantee of Conformity
Under Articles L.217-3 et seq. of the French Consumer Code, consumers benefit from a statutory guarantee of conformity for two years from delivery of the goods.
Subject to the conditions provided by law, consumers may request repair or replacement.
Where the statutory conditions are met, they may also obtain a price reduction or termination of the contract.
Warranty Against Hidden Defects
Consumers also benefit from the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code.
Claims must be brought within the applicable statutory time limits, including two years from discovery of the defect.
Personalised Products
Bespoke perfumes and fragrance reorders also benefit from applicable statutory guarantees.
A subjective olfactory preference does not, in itself, constitute a lack of conformity, without prejudice to the characteristics contractually agreed with the customer.
Maison Monsieur Arsène does not provide any additional commercial warranty.
The statutory information notice concerning legal guarantees is included in the annex to these Terms.
Article 14 — Perfume Creation Workshops
Maison Monsieur Arsène offers three principal perfume creation experiences.
Le Portrait Olfactif
A group perfume creation workshop lasting approximately two hours, with a maximum of four participants.
Each participant creates a personalised fragrance and takes home a 50 ml perfume bottle.
La Signature
A private individual workshop lasting approximately two hours, dedicated to creating a bespoke fragrance.
The experience includes up to two post-workshop formula adjustments, with samples sent for evaluation, followed by the production of a final 50 ml bottle once the formula has been approved.
Shipping of samples and the final perfume bottle within France is included.
For international shipments, any additional costs are communicated and accepted before booking and payment. Applicable shipping restrictions remain in force.
Le Parfum du Lien
A private workshop for two participants, lasting approximately two hours.
The participants create a shared fragrance and each receives a 50 ml bottle containing their creation.
The applicable prices, including VAT, are those displayed on the relevant booking pages at the time of purchase.
Article 15 — Workshop Bookings, Cancellations and Rescheduling
The following conditions apply to bookings made directly with Maison Monsieur Arsène, without prejudice to mandatory statutory rights.
Cancellation at least 48 hours before the workshop
Customers may cancel their booking and receive a full refund.
Cancellation less than 48 hours before the workshop
No automatic commercial refund is provided, subject to applicable statutory rights.
Maison Monsieur Arsène may exceptionally offer rescheduling or another goodwill arrangement.
Rescheduling at least 48 hours before the workshop
Customers may request rescheduling free of charge, subject to availability.
Rescheduling less than 48 hours before the workshop
Requests are considered on a case-by-case basis.
Failure to Attend
Failure to attend does not automatically entitle the customer to a refund, subject to applicable statutory provisions.
Cancellation by Maison Monsieur Arsène
If Maison Monsieur Arsène cancels a workshop, the customer may agree to reschedule for a mutually agreed date or receive a full refund of the cancelled service, without prejudice to any other applicable rights.
Bookings Through Third-Party Platforms
Bookings made through GetYourGuide, Viator, Airbnb Experiences or other third-party platforms are subject to the commercial terms of the relevant platform, without prejudice to mandatory statutory rights.
Article 16 — Workshop Participation
Workshops are open to participants aged twelve and over.
Participants under eighteen must be accompanied throughout the workshop by a responsible adult.
The accompanying adult may attend without creating a perfume and without additional charge, subject to prior confirmation from Maison Monsieur Arsène and available capacity.
Participants are requested to arrive at the scheduled time.
In the event of a delay exceeding fifteen minutes, admission depends on operational circumstances and the progress of the workshop.
Late arrival does not automatically entitle participants to an extension or refund, subject to applicable statutory rights.
Participants must follow all safety instructions concerning fragrance ingredients, materials and equipment.
They are invited to disclose any relevant sensitivities or circumstances affecting their safety.
Maison Monsieur Arsène may take necessary measures to prevent safety risks, in accordance with its legal obligations.
Article 17 — Fragrance Creation and Adjustments
Fragrances are created using the accords, ingredients and technical resources offered by Maison Monsieur Arsène.
Le Portrait Olfactif
The formula is finalised during the workshop. No complimentary post-workshop modifications are included, except where required by law or expressly agreed.
La Signature
The experience includes up to two formula adjustments following the initial workshop.
Samples allow customers to evaluate proposed changes before approving the final formula.
Le Parfum du Lien
The shared fragrance is finalised during the workshop. No complimentary subsequent modifications are included, except where required by law or expressly agreed.
Any additional modification may be subject to a quotation accepted before the work is carried out.
Statutory guarantees remain fully applicable.
Article 18 — Confidentiality of Fragrance Formulas
Maison Monsieur Arsène may record the technical formulas of personalised perfumes for follow-up purposes and potential future reorders.
Dosages, accords, processes and technical information forming part of its expertise are kept confidential.
The complete technical formula is not automatically provided to the customer.
Participation in a workshop does not automatically transfer any intellectual property rights held by Maison Monsieur Arsène.
This confidentiality does not restrict statutory obligations relating to ingredient disclosure, product safety or communication with competent authorities.
Article 19 — Protection of Fragrance Creations
Maison Monsieur Arsène remains free to use its pre-existing accords, ingredients, techniques and expertise.
However, the Company undertakes not to reproduce and commercially sell to third parties the exact personalised technical formula recorded for a customer without that customer's express authorisation.
This undertaking does not automatically grant the customer exclusive rights over a fragrance family, combination of notes or scent.
The use of similar accords in other creations does not, in itself, constitute a breach of this undertaking.
Article 20 — Personalised Fragrance Reorders
Customers may order a new production of their fragrance based on a previously recorded formula.
Each reorder constitutes a new purchase and is subject to the price applicable at the time of ordering.
Reproduction depends on ingredient availability, technical feasibility and applicable regulations.
If a formula can no longer be reproduced exactly, Maison Monsieur Arsène may propose an alternative, subject to the customer's agreement.
Goods manufactured according to the consumer's individual specifications may be excluded from the statutory right of withdrawal where the legal conditions are met.
Maison Monsieur Arsène may agree to cancel a reorder before production begins as a goodwill gesture, without this constituting an automatic contractual entitlement.
Statutory guarantees remain applicable.
Article 21 — Gift Cards
Maison Monsieur Arsène may offer gift cards redeemable against eligible products and services.
Gift cards issued by Maison Monsieur Arsène have no contractual expiry date.
They may be used in one or several transactions, up to their remaining balance.
If the purchase amount exceeds the available balance, the customer may pay the difference using an accepted payment method.
Any unused balance remains available for a future purchase, subject to applicable law.
Gift cards cannot be exchanged for cash solely at the holder's request, except where required by law or expressly agreed.
Statutory withdrawal rules remain applicable to gift card purchases where the relevant conditions are met.
Bookings paid for using a gift card remain subject to the conditions applicable to the relevant service, without prejudice to mandatory consumer rights.
Article 22 — Photography, Video and Image Rights
Maison Monsieur Arsène may offer to take photographs or record videos during workshops.
No participant is required to agree to being photographed or filmed.
Any commercial or promotional use of an image in which a participant can be identified requires that participant's prior, express authorisation, obtained separately from acceptance of these Terms.
The authorisation specifies, in particular, the purposes, media, duration and, where applicable, geographical scope of the intended use.
Without valid authorisation, Maison Monsieur Arsène will not use identifiable images of the participant for commercial purposes.
Refusal to provide authorisation does not affect the booking or the workshop experience.
For minors, the legally required authorisations from holders of parental responsibility must be obtained.
Requests concerning image rights may be sent to:
Rights to withdraw consent and request erasure may be exercised in accordance with applicable law.
Article 23 — Personal Data Protection
ARSENE BY LAURENT is the controller of personal data processing activities for which it determines the purposes and means.
Personal information collected is limited to what is necessary, in particular, for:
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Order and payment management;
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Workshop organisation;
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Personalised fragrance creation;
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Fragrance reorders;
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Customer service;
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Legal, accounting and tax obligations.
Olfactory Questionnaires
Detailed questionnaire responses are deleted or irreversibly anonymised as soon as they are no longer necessary to complete the service, unless continued retention is justified by law.
For La Signature, completion may occur after formula adjustments, sample evaluations and final approval.
Personalised Fragrance Formulas
Technical formulas and information strictly necessary for their identification may be retained to enable future reorders.
Where such information identifies a customer, its processing remains subject to the General Data Protection Regulation (GDPR).
Applicable retention periods or criteria are described in the Privacy Policy.
Individual Rights
Data subjects have the rights provided by applicable law, including rights of access, rectification, erasure and objection and, where the statutory conditions are met, restriction of processing and data portability.
Requests may be sent to:
Complaints may also be submitted to the French Data Protection Authority (Commission nationale de l'informatique et des libertés — CNIL).
Further information on personal data processing is available in the website's Privacy Policy.
Article 24 — Customer Service and Complaints
For any enquiry concerning an order, delivery, product or workshop, customers may contact:
Maison Monsieur Arsène
Email: contact@monsieurarsene.com
Telephone: +33 6 16 67 63 63
Customers are invited to provide the relevant order details.
Requests and complaints are reviewed diligently.
Statutory rights concerning withdrawal, guarantees and contractual performance remain applicable independently of any internal complaints procedure.
Article 25 — Consumer Mediation
In accordance with Articles L.612-1 et seq. of the French Consumer Code, consumers may refer eligible disputes to a consumer mediator free of charge in order to seek an amicable resolution.
Consumers must first submit a written complaint to Maison Monsieur Arsène's customer service department.
The contact details of the consumer mediator effectively appointed by ARSENE BY LAURENT are provided in these Terms and on the website in accordance with applicable legal requirements.
Consumer mediation does not prevent customers from bringing proceedings before the competent courts.
Article 26 — Governing Law and Disputes
These Terms are governed by French law.
This choice of law does not deprive consumers habitually residing in another country of any mandatory protections afforded to them under applicable rules of private international law.
In the event of a dispute, the parties may seek an amicable resolution.
Failing such resolution, jurisdiction is determined in accordance with applicable legal provisions.
No provision of these Terms requires consumers to submit exclusively to the courts of Paris.
Article 27 — Final Provisions
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
These Terms are drafted in French and may be translated into English.
Their interpretation must respect the contractual information communicated to consumers and all applicable mandatory legal provisions.
ANNEX 1 — MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
ARSENE BY LAURENT — Maison Monsieur Arsène
48 rue Labat
75018 Paris, France
Email: contact@monsieurarsene.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s):
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Ordered on / received on:
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Consumer's name:
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Consumer's address:
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Order number (optional):
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Date:
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Consumer's signature (only if this form is submitted on paper):
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Returns address:
Maison Monsieur Arsène — Returns Department
38 rue de Babylone
75007 Paris, France.
ANNEX 2 — STATUTORY INFORMATION ON LEGAL GUARANTEES
The statutory information notice applicable to contracts for the sale of goods, as prescribed by Article D.211-2 of the French Consumer Code, forms part of these Terms.
The complete French statutory notice is reproduced in the French-language Terms and Conditions of Sale.
In the event of any difference in wording, the applicable mandatory statutory provisions remain authoritative.